Ticket Delivery

Why is there a fee for Email Delivery and Mobile E-tickets?
Delivery fees allow us to ensure proper delivery of the e-ticket files from our sellers to all of our customers by having automated software in place, as w...
Thu, 2 Feb, 2017 at 3:42 PM
Will the venue be able to scan tickets off my phone?
Not all venues have the equipment to scan Email Delivery tickets off of your phone. To ensure entry in to the event, we always recommend bringing printed ...
Thu, 2 Feb, 2017 at 3:48 PM
Can I request hard copies of my tickets to keep as a souvenir?
We are not able to acquire tickets in a different format for a souvenir. This is also why we are not able to change the delivery method of any tickets.
Thu, 2 Feb, 2017 at 5:19 PM
Why did printed email tickets get shipped to me?
Sellers sometimes expect to receive their tickets as traditional hard stock tickets, but may end up receive PDF e-tickets from the venue. When this happen...
Mon, 6 Feb, 2017 at 2:16 PM
What is Special Delivery?
The types of special delivery include: Local Pickup Your tickets will be able to be picked up at or near the venue on the day of the event.   On...
Fri, 3 Feb, 2017 at 6:05 PM
Why is there a Special Delivery fee?
There is a standard fee applied to all order that have been marked as a special delivery. The fee is used toward setting up an easy ticket exchange betwee...
Wed, 5 Oct, 2016 at 11:45 AM
If the event is more than a week away, why is Special Delivery the only delivery option?
Many times, Special Delivery is set up when the event is too soon to ship the tickets. However, that is not always the case. If the tickets were originally...
Thu, 2 Feb, 2017 at 4:10 PM
Why did I receive an email stating that my Special Delivery tickets can now ship?
If the seller receives the tickets sooner than they were originally expecting, or a different format that can ship, we will contact our customers to relay ...
Thu, 2 Feb, 2017 at 5:30 PM
How can I change the pickup name for my Special Delivery order?
To change the pickup name for your order, please email us with the new name and phone number of the person who will be picking up the tickets. This ...
Thu, 4 Jan, 2018 at 2:35 PM
What do I do if I run into issues picking up my tickets on the day of the event?
Before the event, you will receive an email that contains all of the contact information needed to pick up your tickets on the day of the event. This incl...
Thu, 4 Jan, 2018 at 2:35 PM